Agente De Soporte Técnico / Mesa De Ayuda

Unisys UK

Not specified
Hardware and software support experience
Network and user administration skills
Problem solving and analytical abilities
Unisys UK is seeking a Technical Support Agent for their Help Desk team. The role involves answering moderately complex technical questions, resolving issues related to hardware, software, and network administration, and providing support to Level 1 agents

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network administration using established guidelines.
  • Successful candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex issues to vendor teams when necessary.
  • This position requires supporting Level 1 agents in their day-to-day handling of client incidents, requests, and queries.

Matching Summary

Match Score: 75

Unisys UK is seeking a Technical Support Agent for their Help Desk team. The role involves answering moderately complex technical questions, resolving issues related to hardware, software, and network administration, and providing support to Level 1 agents.

Skills & Requirements

Must-have

  • Hardware and software support experience
  • Network and user administration skills
  • Problem solving and analytical abilities

Nice-to-have

  • Experience with COTS applications
  • Ability to support L1 agents
  • Strong judgment based on past incidents

Key Requirements

  • High School Diploma or GED required
  • 1-2 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter