Guest Experience Manager

FAENA Movement

New York, NY, United States
Base: $90,000 py; bonus/equity: not specified; ben...
On-site
3 years front office leadership experience
Luxury hotel or resort background
Opera pms system proficiency
The role serves as a key leader delivering a transcendent guest journey that embodies the Faena spirit of art, culture, and service excellence

Job Summary

  • The role serves as a key leader delivering a transcendent guest journey that embodies the Faena spirit of art, culture, and service excellence.
  • This position oversees Guest Experience Agents, Ambassadors, and the Butler team to ensure all touchpoints reflect the highest standards of hospitality.
  • The successful candidate will manage daily operations, mentor staff, and resolve complex guest issues with discretion and efficiency.

Matching Summary

The role serves as a key leader delivering a transcendent guest journey that embodies the Faena spirit of art, culture, and service excellence.

Salary

Base: $90,000 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years front office leadership experience
  • Luxury hotel or resort background
  • Opera PMS system proficiency

Nice-to-have

  • Forbes property experience preferred
  • Pre-opening environment experience
  • Bachelor's degree in Hospitality

Key Requirements

  • Minimum 3 years front office leadership
  • Advanced knowledge of Opera PMS
  • Experience in luxury hospitality sector

Work Rights

Not specified

Tailored Resume

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