Guest Services Coordinator - Dunkin', Baskin-robbins, Buffalo Wild Wings

Inspire Brands

Canton, MA, US
Base: $16.75 - $25.13 ph; bonus/equity: not specif...
Answering customer contacts via phone and email
Troubleshooting technical aspects of inquiries
Multitasking across multiple databases
The role involves answering customer contacts for Dunkin', Baskin Robbins, and Buffalo Wild Wings while resolving issues with a technical aspect

Job Summary

  • The role involves answering customer contacts for Dunkin', Baskin Robbins, and Buffalo Wild Wings while resolving issues with a technical aspect.
  • Employees will improve customer satisfaction by actively listening, categorizing contact reasons, and responding accurately using multiple databases.
  • Inspire Brands offers perks such as free coffee, donuts, ice cream, and an office dog named Cooper at their Boston Support Center.

Matching Summary

The role involves answering customer contacts for Dunkin', Baskin Robbins, and Buffalo Wild Wings while resolving issues with a technical aspect.

Salary

Base: $16.75 - $25.13 per hour; Bonus/Equity: Not specified; Benefits: Overtime eligible, free food/drink perks

Skills & Requirements

Must-have

  • Answering customer contacts via phone and email
  • Troubleshooting technical aspects of inquiries
  • Multitasking across multiple databases
  • Identifying and escalating contact trends

Nice-to-have

  • Active listening and problem-solving skills
  • Awareness of new product initiatives
  • Collaborative team environment
  • Proactive response to root causes

Key Requirements

  • 4-year Degree required
  • Previous customer service experience
  • Ability to listen, talk, and type simultaneously

Work Rights

Not specified

Tailored Resume

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