Customer Centres, Analyst (shamelin)

AIA Australia

My, ,
Driving digital adoption
Maintaining documentation accuracy
Ensuring underwriting readiness
Supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service

Job Summary

  • Supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service.
  • Collaborate with the sales team / agency force to help improve new business capture rates and healthcare steerage performance.
  • Enhance branch personnel capabilities by supporting training and development initiatives that enable omni-channel service delivery.

Matching Summary

Supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service.

Skills & Requirements

Must-have

  • driving digital adoption
  • maintaining documentation accuracy
  • ensuring underwriting readiness
  • advisory-based interactions
  • New Business Ambassadors
  • Healthcare Ambassadors

Nice-to-have

  • ambitious people
  • inspiring and supportive leaders
  • healthier, Longer, Better Lives
  • ESG principles

Key Requirements

  • Bachelor's degree in any discipline
  • minimum 2 years working experience in supervisory roles
  • Experience in service-related industry preferred
  • Ability to communicate clearly and professionally
  • Effective complaint management, analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter