The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite
Job Summary
The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite.
This position plays a key leadership role within Global Customer Support, driving operational excellence, client satisfaction, and continuous service improvement across FX.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite.
Skills & Requirements
Must-have
Global FX Customer Support operation
Major incident management
Continuous service improvement
Distributed team leadership
Customer experience frameworks
FX market structure understanding
Nice-to-have
Innovation, quality, continuous improvement
Sustainability across global business
Collaboration and creative culture
Key Requirements
10+ years of experience in FX business
Minimum 5 years in customer support/service operations
At least 3 years in senior leadership role
Bachelor’s degree or equivalent professional qualification
Hands-on experience with customer service technologies