Associate Alm Support Analyst

PlayStation

Petaling Jaya, Malaysia
**
Jira confluence testrail alm tools
Service desk triage and ticket resolution
Tier 1 and tier 2 alm tasks
** PlayStation is seeking an Associate ALM Support Analyst to provide technical support for PlayStation Studios and its partners. The role involves service desk triage, ticket resolution, and support for Application Lifecycle Management (ALM) tools. The position is based in Petaling Jaya, Malaysia, and emphasizes collaboration within a diverse and inclusive environment. **

Job Summary

  • The role serves as a key cornerstone of technical support for PlayStation Studios QA and its partners.
  • Responsibilities include customer-facing first-line support requests via the service desk and daily handovers to global peers.
  • The position involves managing Application Lifecycle Management tools such as Jira, Confluence, and TestRail across all supported applications.

Matching Summary

Match Score: 75

** PlayStation is seeking an Associate ALM Support Analyst to provide technical support for PlayStation Studios and its partners. The role involves service desk triage, ticket resolution, and support for Application Lifecycle Management (ALM) tools. The position is based in Petaling Jaya, Malaysia, and emphasizes collaboration within a diverse and inclusive environment. **

Skills & Requirements

Must-have

  • Jira Confluence TestRail ALM tools
  • Service desk triage and ticket resolution
  • Tier 1 and Tier 2 ALM tasks

Nice-to-have

  • Collaborative enterprise tools experience
  • Passion for innovation and technology
  • Playfully positive culture fit

Key Requirements

  • Experience with tier 1 and 2 ALM tasks

Work Rights

Not specified

Tailored Resume

Cover Letter