In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC UK
Bangalore, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are not only sold effectively but are also implementable and scalable.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Matching Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and Voicebots
Real-Time Agent Assist
Speech and Interaction Analytics
Contact Center Operations & KPIs
Nice-to-have
Leveraging advanced technologies
Driving business growth
Blending human insight with machine capability
Fostering innovation and driving growth
Key Requirements
10-15 years of experience in Presales, Solution Consulting, or Contact Center Transformation
Proven experience managing client stakeholders
Strong understanding of project delivery models
Hands-on expertise in Chatbots & Voicebots
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE