Customer Service Specialist (business Care)

Stanley Black & Decker

Mechelen, Belgium
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Distributor order execution
Customer query resolution
Process improvement proposals
** Stanley Black & Decker is seeking a Customer Service Specialist for their Business Care Team in Mechelen, Belgium. The role focuses on managing customer orders, resolving disputes, and enhancing operational efficiency, while fostering an inclusive team culture. **

Job Summary

  • As a Customer Service Specialist in our Business Care Team, you will be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
  • Collaborate with sales teams to address customer issues, master product knowledge, and process and manage orders from receipt to delivery.
  • An attractive salary & benefits package, discounts on tools, and excellent opportunities for continuous professional development are offered.

Matching Summary

Match Score: 75

** Stanley Black & Decker is seeking a Customer Service Specialist for their Business Care Team in Mechelen, Belgium. The role focuses on managing customer orders, resolving disputes, and enhancing operational efficiency, while fostering an inclusive team culture. **

Skills & Requirements

Must-have

  • Distributor order execution
  • Customer query resolution
  • Process improvement proposals
  • Product knowledge mastery
  • Supply chain understanding

Nice-to-have

  • Embrace innovation
  • Continuous improvement spirit
  • Team player
  • Attention to detail

Key Requirements

  • Strong Dutch/French language skills
  • Operational English proficiency
  • PC literate and competent data entry skills in Excel
  • Basic supply chain understanding

Work Rights

Not specified

Tailored Resume

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