You will be the first line of support for global Cisco employees, providing world-class troubleshooting and technical support for Apple devices
Job Summary
You will be the first line of support for global Cisco employees, providing world-class troubleshooting and technical support for Apple devices.
Responsibilities include troubleshooting macOS/iOS upgrades, authentication, network connectivity, MDM, application support, and hardware setup/repairs.
Successful candidates will have opportunities to participate in Escalation Desk and Change Management programs, including potential weekend on-call duties.
Matching Summary
You will be the first line of support for global Cisco employees, providing world-class troubleshooting and technical support for Apple devices.
Skills & Requirements
Must-have
Mandarin-Chinese language fluency
Apple macOS and iOS support
Remote technical troubleshooting
Network connectivity and VPN support
Mobile Device Management (MDM) enrollment
Nice-to-have
Advocate for Apple ecosystem
Collaborate with global teams
Adaptable and flexible work style
Key Requirements
Two years of professional remote technical troubleshooting expertise with Apple devices
Ability to read, write, and speak fluently in English and Mandarin-Chinese