Técnico De Soporte Bilingüe (presencial En Monterrey)
DXC Technology Australia & New Zealand
Monterrey, Nuevo León, Mexico
**
Support for hardware and software
Windows operating systems expertise
Ms office 365 proficiency
**
DXC Technology is seeking a Bilingual Support Technician for a field support role in Monterrey, Mexico. The candidate will provide proactive IT support, including troubleshooting hardware and software issues, while contributing to a team-oriented and inclusive work environment.
**
Job Summary
DXC Technology uses technology to provide mission-critical IT services that help clients modernize operations and drive innovation across their IT estates.
The role involves proactive interaction with end users onsite to resolve IT incidents and requests related to software and hardware including laptops, printers, and mobile devices.
DXC fosters a culture of learning, diversity, inclusion, and strong ethics while prioritizing in-person collaboration with flexibility to support wellbeing and productivity.
Matching Summary
Match Score: 75
**
DXC Technology is seeking a Bilingual Support Technician for a field support role in Monterrey, Mexico. The candidate will provide proactive IT support, including troubleshooting hardware and software issues, while contributing to a team-oriented and inclusive work environment.
**
Skills & Requirements
Must-have
Support for hardware and software
Windows operating systems expertise
MS Office 365 proficiency
Ticket resolution and follow-up
Preventive and corrective maintenance
Active communication skills
On-site customer support
Nice-to-have
Teamwork and collaboration
Proactive problem identification
Customer satisfaction focus
Experience with network basics
Bilingual communication skills
Key Requirements
Bachelor's degree in IT or related field
3 to 5 years experience in technology industry
Experience managing significant client accounts
Knowledge of Windows OS and MS Office 365
Skills with thermal printers and handheld scanners