Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and experience supporting enterprise-grade web applications in a fast-paced environment.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools to grow and support for the long haul.

Matching Summary

Match Score: 85

The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format troubleshooting
  • Web Services API full stack debugging

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Empathetic customer communication style
  • Proactive problem-solving approach

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Working knowledge of Linux, SQL, DBMS, and Java/.NET/C#

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter