Regional Air Freight Control Tower

Maersk

Shanghai, China
**
End-to-end shipment monitoring
Milestone monitoring and input
Performance and kpi monitoring
** Maersk is seeking a Regional Air Freight Control Tower professional in Shanghai, China, to oversee end-to-end shipment monitoring, performance management, and customer communication. The ideal candidate will have 3-5 years of experience in airfreight operations and customer service, with strong organizational and communication skills in both Chinese and English. **

Job Summary

  • Monitor shipment E2E, daily shipment monitoring and respond to customer’s enquiries at Regional level.
  • Enhance operational efficiency and improve customer satisfaction through performance management.
  • Responsible for operational relationship and communication for Key clients, handling exceptional cases.

Matching Summary

Match Score: 75

** Maersk is seeking a Regional Air Freight Control Tower professional in Shanghai, China, to oversee end-to-end shipment monitoring, performance management, and customer communication. The ideal candidate will have 3-5 years of experience in airfreight operations and customer service, with strong organizational and communication skills in both Chinese and English. **

Skills & Requirements

Must-have

  • End-to-end shipment monitoring
  • Milestone monitoring and input
  • Performance and KPI monitoring
  • Proactive issue resolution
  • Customer relationship management
  • Incident management and reporting

Nice-to-have

  • Team player
  • Proactive approach
  • Well-organized
  • Embraces diverse thinking

Key Requirements

  • Bachelor’s degree or above
  • 3-5 years related airfreight experience
  • Fluent English and Chinese communication
  • Good PC skills (MS Word, PowerPoint, Excel)

Work Rights

Not specified

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