Vp, Contact Center Modernization Readiness & Enablement

Mysynchronycareer

Base: 130,000.00 - 210,000.00 usd annual; bonus/eq...
Fully remote
Contact center modernization plan
Change management framework
Cross-functional initiatives
The VP, Contact Center Modernization Readiness & Enablement will be responsible for the Contact Center Modernization (CCM) comprehensive change management plan

Job Summary

  • The VP, Contact Center Modernization Readiness & Enablement will be responsible for the Contact Center Modernization (CCM) comprehensive change management plan.
  • This role will lead the a multi-year comprehensive readiness and enablement strategy and execution to ensure successful adoption, reduced change risk, influential and aspirational communication, and sustained usage of new contact center modernization platforms, capabilities, and experiences across all stakeholders.
  • Success in this role looks like timely, clear communication, frontline readiness and usage, and empowerment of employees with the skills, knowledge, and support needed to excel in a modernized servicing environment.

Matching Summary

The VP, Contact Center Modernization Readiness & Enablement will be responsible for the Contact Center Modernization (CCM) comprehensive change management plan.

Salary

Base: 130,000.00 - 210,000.00 USD Annual; Bonus/Equity: eligible for an annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • contact center modernization plan
  • change management framework
  • cross-functional initiatives
  • cloud-based contact center platform
  • omnichannel servicing
  • multi-year strategy execution

Nice-to-have

  • agile at scale
  • design thinking
  • problem solving skills
  • thrive in complex environment

Key Requirements

  • Bachelor’s Degree and 8+ years relevant experience
  • 5+ years managing complex enterprise initiatives
  • Change Management Leadership experience
  • Frontline Operations Understanding
  • Ability to work Eastern Time Zone

Work Rights

Legal authorization to work in the U.S. is required

Tailored Resume

Cover Letter