Manager - Software Engineering

Disney Streaming

Orlando, Florida, USA
Onsite
8+ years software engineering experience
3+ years formal leadership role
Salesforce service cloud and data cloud integration
Disney Streaming is seeking a Manager of Software Engineering to oversee the delivery and maintenance of Contact Center platforms at various Disney resorts. The ideal candidate will possess strong technical skills, leadership qualities, and a passion for building high-performing teams

Job Summary

  • This role serves as the cultural and technical anchor for a high-performing engineering team delivering Contact Center platforms across Disneyland Resort, Walt Disney World, and Disney Vacation Club.
  • The manager will lead critical integrations between Salesforce Service Cloud and Data Cloud while driving the rollout of GenAI capabilities to modernize agent workflows.
  • Candidates must demonstrate a unique blend of hands-on technical contribution and people-first leadership, acting as a pathfinder who removes roadblocks and fosters professional growth.

Matching Summary

Match Score: 85

Disney Streaming is seeking a Manager of Software Engineering to oversee the delivery and maintenance of Contact Center platforms at various Disney resorts. The ideal candidate will possess strong technical skills, leadership qualities, and a passion for building high-performing teams.

Skills & Requirements

Must-have

  • 8+ years software engineering experience
  • 3+ years formal leadership role
  • Salesforce Service Cloud and Data Cloud integration
  • Hands-on Java JavaScript Node.js development
  • AWS Azure GCP public cloud experience
  • Onsite work in Orlando FL required

Nice-to-have

  • GenAI strategy and LLM implementation experience
  • Experience with Claude Code Cursor Codex tools
  • Multi-site operations across multiple resorts
  • Strong bias for action and optimism
  • Ability to hire for potential over pedigree

Key Requirements

  • Bachelor's degree in CS or related field
  • 8+ years software engineering background
  • 3+ years management experience
  • Local presence in Orlando FL required

Work Rights

Not specified

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