Manager, Process Management - Recoveries (hybrid)

Capital One

McLean, VA, US
Base: $134,400 - $153,300; bonus/equity: performan...
Hybrid
Process execution and issue resolution
Data analysis and improvement
Communication and support
As a Process Manager in US Card - Customer Resiliency, you will be part of a talented team responsible for executing and monitoring business processes that help some of our most vulnerable customers recover from difficult circumstances and resolve outstanding debt

Job Summary

  • As a Process Manager in US Card - Customer Resiliency, you will be part of a talented team responsible for executing and monitoring business processes that help some of our most vulnerable customers recover from difficult circumstances and resolve outstanding debt.
  • The successful candidate will demonstrate excellent teamwork, communication, organizational, and research skills, meticulous attention to detail, and the ability to rapidly adapt to change.
  • This represents an exceptional opportunity to advance one's career in the field of Process Management.

Matching Summary

As a Process Manager in US Card - Customer Resiliency, you will be part of a talented team responsible for executing and monitoring business processes that help some of our most vulnerable customers recover from difficult circumstances and resolve outstanding debt.

Salary

Base: $134,400 - $153,300; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive health and financial benefits

Skills & Requirements

Must-have

  • Process execution and issue resolution
  • Data analysis and improvement
  • Communication and support

Nice-to-have

  • Teamwork and communication skills
  • Ability to adapt to change
  • Experience with advanced models and technology

Key Requirements

  • High School Diploma or equivalent
  • 3 years in Process Management or related field
  • 2 years leading technology delivery processes

Work Rights

Not specified

Tailored Resume

Cover Letter