Provider Inquiries Representative

Cigna

Madrid, Spain
Support health care partners
Manage provider partnerships
On-boarding follow up
You will be responsible to provide support to our Health Care Partners in their day to day inquiries

Job Summary

  • You will be responsible to provide support to our Health Care Partners in their day to day inquiries.
  • Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics.
  • You will also be able to deal with more complex cases such as provider complaints, which you will resolve with in partnership of other stakeholders of PSO or Cigna where needed.

Matching Summary

You will be responsible to provide support to our Health Care Partners in their day to day inquiries.

Skills & Requirements

Must-have

  • Support Health Care Partners
  • Manage provider partnerships
  • On-boarding follow up
  • Claims and payments inquiries
  • Resolve complex cases
  • Active English C1 level
  • Active Italian B2 level

Nice-to-have

  • Additional spoken languages
  • Works discreetly with confidential information
  • Takes the right action on allocated files
  • Aims to work faultlessly
  • Pays attention to procedures
  • Finds a good balance between quality and quantity
  • Able to work in a team

Key Requirements

  • Bachelor or similar by experience
  • Translation and Interpreting studies
  • Foreign Languages studies
  • Accounting studies

Work Rights

Not specified

Tailored Resume

Cover Letter