Us Healthcare Customer Care International Supervisor

Dogpawz

Unknown
Fully remote
High english proficiency
Contact center operations management
Customer call quality coaching
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She develops action plans and works side-by-side with most help needed employees to provide instruction and assistance.
  • This position handles escalated customer calls to ease customer concerns and improve customer satisfaction and perception.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • High English proficiency
  • Contact center operations management
  • Customer call quality coaching
  • Performance evaluation and feedback
  • Operational audit and process improvement
  • Escalated customer call handling

Nice-to-have

  • Experience managing customer relationships
  • Experience supervising others
  • Experience using Microsoft Office Suite
  • Detail orientation
  • Report generation skills
  • Information solicitation techniques

Key Requirements

  • High English proficiency
  • Experience managing customer relationships - Preferred
  • Experience supervising others - Preferred
  • Experience using Microsoft Office Suite or similar software - Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter