Global Director, Customer Care Contact Center

Rockwell Automation

Milwaukee, WI, US
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Global customer contact centers oversight
Omnichannel support strategy
Service level agreements (slas) and kpis
** Rockwell Automation is seeking a Global Director for their Customer Care Contact Center, responsible for leading strategic and operational initiatives across global customer support channels. The ideal candidate will have extensive experience in customer service management, with a focus on omnichannel support and team leadership in a diverse, global environment. **

Job Summary

  • Your strategic and operational leadership will oversee our global customer contact centers, managing a diverse team dedicated to delivering accurate and personalized support across all customer interaction channels.
  • You will ensure consistent service quality across regions, utilizing shared service centers and outsourced support teams while tailoring experiences to local languages and cultural expectations.
  • Rockwell Automation offers Health Insurance including Medical, Dental and Vision, 401k, Paid Time off, Parental and Caregiver Leave, and a Flexible Work Schedule.

Matching Summary

Match Score: 75

** Rockwell Automation is seeking a Global Director for their Customer Care Contact Center, responsible for leading strategic and operational initiatives across global customer support channels. The ideal candidate will have extensive experience in customer service management, with a focus on omnichannel support and team leadership in a diverse, global environment. **

Skills & Requirements

Must-have

  • Global customer contact centers oversight
  • Omnichannel support strategy
  • Service level agreements (SLAs) and KPIs
  • Workforce management and quality assurance
  • Vendor relationship management

Nice-to-have

  • Continuous improvement and innovation
  • Customer-centricity and problem-solving
  • Cross-functional collaboration
  • Adaptability to local languages and cultures

Key Requirements

  • Bachelor's degree or equivalent relevant experience
  • Legal authorization to work in the U.S.
  • Ability to travel up to 25% of the time
  • Typically requires 12 years' management experience
  • 8+ years of experience in customer service/contact center management

Work Rights

Legal authorization to work in the U.S.

Tailored Resume

Cover Letter