This is an IT service delivery team lead position focusing on delivering IT related support to our clients across all lines of businesses in Greater China
Job Summary
This is an IT service delivery team lead position focusing on delivering IT related support to our clients across all lines of businesses in Greater China.
The incumbent will assist the Senior Service Delivery Manager in managing and working with outsourced local end-user support analyst and second level client support combined with internal IT project management and implementation.
The incumbent is expected to work with cross functional / regional IT teams, including Business IT, Enterprise Business Systems IT, Enterprise Infrastructure Shared Services, and Service Delivery Groups throughout Asia Pacific and other international regions.
Matching Summary
This is an IT service delivery team lead position focusing on delivering IT related support to our clients across all lines of businesses in Greater China.
Skills & Requirements
Must-have
IT service delivery
end-user support
IT project management
Windows client/server environment
Apple environment knowledge
process/policy based operations
Nice-to-have
continuous learning and development
cultural sensitivity
embraces change
strong collaborative skills
business acumen
Key Requirements
3-5 years in desktop support or relevant IT field
2+ years in a team lead role
ITIL escalation methodology familiarity
Windows Active Directory, Exchange, MS Office (+O365) knowledge
Cloud based technologies knowledge
ITIL Foundation Certificate
Excellent English and Mandarin communication skills