Solera is seeking a Collection Specialist Level 3 to manage complex debt recovery processes while maintaining positive customer relationships. The ideal candidate should have strong communication skills, relevant experience in collections, and proficiency in both English and German or Polish
Job Summary
Solera is a global leader in data and software services seeking a senior Collection Specialist to manage high-value delinquent accounts.
The role requires fluency in both German and English or Polish and English at a minimum B2/C1 level to handle complex customer negotiations.
Candidates will provide mentorship to junior collectors while ensuring strict adherence to legal regulations like the FDCPA.
Matching Summary
Match Score: 85
Solera is seeking a Collection Specialist Level 3 to manage complex debt recovery processes while maintaining positive customer relationships. The ideal candidate should have strong communication skills, relevant experience in collections, and proficiency in both English and German or Polish.
Skills & Requirements
Must-have
3+ years collections experience
Fluent German and English B2/C1
Fluent Polish and English B2/C1
Advanced Excel and data analysis
FDCPA compliance knowledge
High-value account management
Nice-to-have
ERP system experience
Mentoring junior staff
Fast-paced environment adaptability
Strong negotiation skills
Process improvement insights
Key Requirements
Bachelor's degree in finance or business
Minimum 3 years relevant collections experience
Fluency in German/English or Polish/English
In-depth knowledge of collection laws
Proficiency with MS Office and collection software