Customer Success Manager - German (m/f/d)

Mewssystems

Germany
**
German language proficiency
Smb and mid-market customer management
Product adoption and retention strategies
** Mewssystems is seeking a Customer Success Manager fluent in German to support customer onboarding and drive product adoption in the hospitality sector. The role emphasizes strategic account management and relationship building with SMB and mid-market customers, leveraging a flexible and collaborative management approach. **

Job Summary

  • The role involves supporting customers as they transition from onboarding to active, successful, and long-term users of Mews products.
  • You will be responsible for driving product adoption, retention, customer ROI, and account growth while delivering measurable value across your territory portfolio.
  • This position combines strategic account management with scalable customer engagement, focusing on SMB and Mid-Market customers through one-to-one interactions and digital initiatives.

Matching Summary

Match Score: 75

** Mewssystems is seeking a Customer Success Manager fluent in German to support customer onboarding and drive product adoption in the hospitality sector. The role emphasizes strategic account management and relationship building with SMB and mid-market customers, leveraging a flexible and collaborative management approach. **

Skills & Requirements

Must-have

  • German language proficiency
  • SMB and Mid-Market customer management
  • Product adoption and retention strategies
  • Customer ROI and account growth
  • Strategic account management

Nice-to-have

  • Ambitious and tenacious mindset
  • Passion for disrupting hospitality industry
  • Experience with scalable engagement models
  • Ability to work in flexible operating models

Key Requirements

  • Fluency in German language
  • Experience with SaaS or cloud technology
  • Background in hospitality industry preferred

Work Rights

Not specified

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