Analista De Atendimento - Vaga Exclusiva Para Pcd

ConvaTec Group

Hybrid
Experience in patient support programs
Nursing or healthcare degree required
Multichannel customer service skills
ConvaTec Group is seeking an Analista De Atendimento to enhance patient experiences through multichannel support for their medical products. The role involves direct patient interaction via phone, WhatsApp, and email, focusing on patient journey management and technical support

Job Summary

  • The role focuses on managing the patient journey for ostomy and continence care through active and reactive service channels.
  • Responsibilities include identifying and notifying adverse events to ensure patient safety and regulatory compliance.
  • Candidates must possess a complete higher education degree in nursing or a related health area to qualify.

Matching Summary

Match Score: 85

ConvaTec Group is seeking an Analista De Atendimento to enhance patient experiences through multichannel support for their medical products. The role involves direct patient interaction via phone, WhatsApp, and email, focusing on patient journey management and technical support.

Skills & Requirements

Must-have

  • Experience in patient support programs
  • Nursing or healthcare degree required
  • Multichannel customer service skills
  • Adverse event reporting knowledge

Nice-to-have

  • Empathetic communication style
  • Critical thinking and problem solving
  • Time management and organization
  • Team collaboration abilities

Key Requirements

  • Higher education degree in nursing or health area
  • Experience in customer service or patient support programs
  • Proficiency with Office software and internet tools

Work Rights

Not specified

Tailored Resume

Cover Letter