Support Consultant

Woolpert Inc

Adelaide, Australia
On-site
Resolve software support requests
Manage customer phone calls and emails
Troubleshoot software issues
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services, blending design excellence with cutting-edge technology

Job Summary

  • Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services, blending design excellence with cutting-edge technology.
  • As a Support Consultant, you will be a trusted point of contact for customers, resolving technical support cases raised through our geospatial help desk.
  • Woolpert offers long-term rewards through its Principal Program, automatic Salary Continuance Insurance, novated leasing, and study leave options.

Matching Summary

Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services, blending design excellence with cutting-edge technology.

Skills & Requirements

Must-have

  • resolve software support requests
  • manage customer phone calls and emails
  • troubleshoot software issues
  • support Microsoft-based environments
  • understand core networking concepts
  • diagnose web-based application issues

Nice-to-have

  • innovative thinking
  • client value
  • passion for work
  • collaboration with customers
  • interest in spatial technologies

Key Requirements

  • Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics
  • Hands-on experience supporting Microsoft-based environments
  • Solid understanding of core networking concepts
  • Experience identifying and diagnosing issues in web-based applications
  • Excellent communication skills
  • Full Working Rights in Australia

Work Rights

Full Working Rights in Australia

Tailored Resume

Cover Letter