Director, Global Operations Transformation

Bristol Myers Squibb

Tampa, FL, United States
Base: $174,080 - $210,944; bonus/equity: + incenti...
On-site
Global customer support operations
Hr transformation agenda
Automation, ai, and data
Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations and drive strategic initiatives in Tampa, FL. This role focuses on enhancing HR service delivery through innovation, automation, and a customer-centric approach, aimed at transforming the HR experience for employees and managers

Job Summary

  • As the Director, Global Operations Transformation in People Services, you will play a key strategic role in driving the development and execution of HR operations delivery to the organization.
  • Champion a transformation agenda that uses automation, AI, and data to improve resolution times, self-service adoption, and overall customer satisfaction.
  • Lead, mentor, and develop a high-performing team within People Services, fostering a culture of excellence, accountability, and continuous learning.

Matching Summary

Match Score: 85

Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations and drive strategic initiatives in Tampa, FL. This role focuses on enhancing HR service delivery through innovation, automation, and a customer-centric approach, aimed at transforming the HR experience for employees and managers.

Salary

Base: $174,080 - $210,944; Bonus/Equity: Additional incentive cash and stock opportunities may be available; Benefits: Health Coverage, Wellbeing Support, Financial Well-being and Protection, Work-life benefits

Skills & Requirements

Must-have

  • global customer support operations
  • HR transformation agenda
  • automation, AI, and data
  • digital thinking and rapid experimentation
  • data-informed roadmaps and KPIs
  • customer-centric HR service delivery

Nice-to-have

  • life-changing work
  • balance and flexibility
  • high-achieving teams
  • continuous learning culture

Key Requirements

  • Bachelor’s degree or equivalent
  • 10+ years of experience in HR operations
  • 3-5 years people manager experience
  • Strong background in leading HR transformation projects
  • Deep knowledge of Customer Service management principles
  • Expertise in HR technology solutions
  • Ability to use business judgment

Work Rights

Not specified

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