Base: $55,000 + ; benefits: ~$10k annually (up to ...
On-site
Respond to customer requests via multiple channels
Troubleshoot equipment repairs in real time
Coordinate service visits and repairs
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity
Job Summary
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity.
Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
Matching Summary
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity.
Salary
Base: $55,000+; Benefits: ~$10K annually (up to $800 monthly for health, dental, vision, disability, and life insurance)
Skills & Requirements
Must-have
Respond to customer requests via multiple channels
Troubleshoot equipment repairs in real time
Coordinate service visits and repairs
Deliver high quality service and documentation
Grow customer and vendor relationships
Nice-to-have
Champion the voice of the customer
Outside-the-box thinker
Spanish language proficiency
Key Requirements
1-year restaurant experience required
3+ years of experience in customer facing roles
Practical experience with helpdesk software
Strong organizational skills
Strong analytical and problem solving skills
Superb written and verbal customer handling skills
High attention to detail
Deadline driven
Ability to work successfully within a fast-paced, time sensitive environment
Strong technical skills (Google Suite, Excel)
Personal accountability and the ability to self-manage
Flexibility to work scheduled shifts including weekends and holidays