Deliver desired customer experience through quality and speedy facilitation of all customer requested transactions and inquiries received via email, live chat and other non-voice channels
Job Summary
Deliver desired customer experience through quality and speedy facilitation of all customer requested transactions and inquiries received via email, live chat and other non-voice channels.
Manage the prompt and accurate processing to all policy service change requests, and pro-actively and efficient coordinate with operations team requiring resolution of the requests.
Maintain a record of cases to build knowledge base and support in preparing email related administrative reporting.
Matching Summary
Deliver desired customer experience through quality and speedy facilitation of all customer requested transactions and inquiries received via email, live chat and other non-voice channels.