Help Desk Specialist - Level 2 Category Information Technology Location Annapolis Junction, Md

Stratum Networks

Annapolis Junction, MD, US
Base: $74k - $101k depending on experience; bonus/...
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Active ts/sci clearance with polygraph
3 years of help desk experience
Servicenow ticket tracking system usage
** Stratum Networks is seeking a Level 2 Help Desk Specialist to support its clients in Annapolis Junction, MD. The position requires candidates to have an active TS/SCI with Polygraph clearance and involves providing tiered technical support, managing help desk tickets, and ensuring compliance with security protocols. **

Job Summary

  • The role requires an active TS/SCI clearance with a Polygraph to support Department of Defense and Intelligence Community clients.
  • Candidates must be available for rotating shifts covering 365 days a year, working 10-hour days from 6am to 10pm.
  • The position offers a salary range of $74k to $101k along with excellent benefits including up to 3 weeks of paid vacation.

Matching Summary

Match Score: 75

** Stratum Networks is seeking a Level 2 Help Desk Specialist to support its clients in Annapolis Junction, MD. The position requires candidates to have an active TS/SCI with Polygraph clearance and involves providing tiered technical support, managing help desk tickets, and ensuring compliance with security protocols. **

Salary

Base: $74k - $101k depending on experience; Bonus/Equity: Not specified; Benefits: Up to 3 weeks paid vacation, 11 paid holidays, health care, 401(k) match

Skills & Requirements

Must-have

  • Active TS/SCI clearance with Polygraph
  • 3 years of Help Desk experience
  • ServiceNow ticket tracking system usage
  • Tier 1 and Tier 2 IT support capabilities
  • Rotating shift availability including nights

Nice-to-have

  • Experience with DoD or Intelligence Community clients
  • Ability to analyze and log Intel ink application issues
  • Strong written and oral communication skills
  • Knowledge of Standard Operating Procedures documentation

Key Requirements

  • Three (3) years of Help Desk experience
  • Bachelor's Degree or equivalent experience substitution
  • TS/SCI clearance with Polygraph
  • DoD 8570 Compliance with IAT level 1 certification

Work Rights

Must have US citizenship for TS/SCI clearance

Tailored Resume

Cover Letter