Senior Customer Success Specialist

Wolters Kluwer

Fully remote
Fluent in english and japanese
Clinical background with training experience
Remote and onsite training delivery
The role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions

Job Summary

  • The role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions.
  • Candidates must deliver engaging onsite and live online training to end users while managing escalated customer inquiries and resolving technical barriers.
  • This position involves significant travel averaging 60% and requires a deep understanding of clinical workflows to foster optimal product usage.

Matching Summary

The role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions.

Skills & Requirements

Must-have

  • Fluent in English and Japanese
  • Clinical background with training experience
  • Remote and onsite training delivery
  • Advanced technical troubleshooting skills
  • CRM software proficiency (Salesforce)
  • 60% travel requirement

Nice-to-have

  • Mentorship of junior team members
  • Strategic planning for product adoption
  • Strong analytical problem-solving abilities
  • Experience with hospital clinical departments
  • Cross-functional collaboration skills

Key Requirements

  • BS/BA Degree or equivalent
  • Fluency in English and Japanese languages
  • Valid driver's license required
  • Clinical background with training experience
  • Willingness to travel 60% of the time

Work Rights

Not specified

Tailored Resume

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