Customer Success Manager (IT, SAAS) - TK

PASONA SINGAPORE PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 1 FINLAYSON GREEN ONE FINLAYSON GREEN 049246
Sgd 5,350 - 8,000 / monthly pm
On-site
Onboarding
Renewals
Information technology
Pasona Singapore Pte. Ltd. is seeking a Customer Success Manager with 4-7 years of experience in B2B consulting, customer success, or account management in the IT or SaaS industry. The role focuses on managing the full customer lifecycle for global accounts, ensuring customer satisfaction and retention through effective onboarding, relationship building, and proactive account management

Job Summary

  • You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company
  • Job Responsibilities: Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention)
  • Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines

Matching Summary

Match Score: 85

Pasona Singapore Pte. Ltd. is seeking a Customer Success Manager with 4-7 years of experience in B2B consulting, customer success, or account management in the IT or SaaS industry. The role focuses on managing the full customer lifecycle for global accounts, ensuring customer satisfaction and retention through effective onboarding, relationship building, and proactive account management.

Salary

SGD 5,350 - 8,000 / Monthly

Skills & Requirements

Must-have

  • Onboarding
  • Renewals
  • Information Technology
  • Business Consulting
  • SaaS

Nice-to-have

  • Customer Retention
  • Account Management
  • Teamwork
  • Retention Rate
  • Acquisition And Retention Strategies
  • Customer Relationship Management System
  • Salesforce
  • Working With Clients
  • Work Schedules
  • Customer Success
  • Solution Design Support
  • Adoption
  • Separately Managed Accounts
  • Cross-cultural Teams

Key Requirements

  • Minimum 4 years experience

Work Rights

Tailored Resume

Cover Letter