Analyst, Contact Center Communications (phl)-2

Travel + Leisure Co. International

Fully remote
Two years contact center experience required
Advanced ms office skills including excel and access
Knowledge of fdcpa tcpa ccpa regulatory environment
The role requires managing complex data sets and presenting recommendations to executive leadership within a leading vacation ownership company

Job Summary

  • The role requires managing complex data sets and presenting recommendations to executive leadership within a leading vacation ownership company.
  • Candidates must possess strong quantitative skills and the ability to efficiently multi-task while adhering to strict regulatory environments.
  • This position offers an inclusive environment focused on innovation, growth, and delivering exceptional experiences for millions of travelers worldwide.

Matching Summary

The role requires managing complex data sets and presenting recommendations to executive leadership within a leading vacation ownership company.

Skills & Requirements

Must-have

  • Two years contact center experience required
  • Advanced MS Office skills including Excel and Access
  • Knowledge of FDCPA TCPA CCPA regulatory environment

Nice-to-have

  • Six Sigma or Lean certification preferred
  • VBA coding and SQL SAS experience
  • Oracle database and BI reporting experience

Key Requirements

  • Associates Degree required with Bachelor's preferred
  • One year predictive dialer administration experience preferred
  • One year consumer collection experience preferred

Work Rights

Not specified

Tailored Resume

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