This role serves as the public face of the bank, delivering a seamless banking experience to over 10 million personal and small business customers
Job Summary
This role serves as the public face of the bank, delivering a seamless banking experience to over 10 million personal and small business customers.
You will build personal connections with customers by conducting Financial Health Checks and guiding them through digital banking options and complex product applications.
The position requires proactive engagement through phone calls to invite customers into the branch while adhering to strict safety, wellbeing, and reconciliation procedures.
Matching Summary
This role serves as the public face of the bank, delivering a seamless banking experience to over 10 million personal and small business customers.
Skills & Requirements
Must-have
30 hours per week availability
Monday to Friday roster coverage
9.30am to 4.00pm shift schedule
Financial Health Check assessment skills
Loan and credit card application processing
Nice-to-have
Passion for customer service excellence
Ability to work independently in busy environments
Strong communication and rapport building skills
Community event participation experience
Holistic problem-solving approach
Key Requirements
Availability for predetermined Monday-Friday roster