Business Product Owner – Contact Center

Rockwell Automation

Milwaukee, Wisconsin, United States
Hybrid
Product backlog management
User story creation
Scrum/kanban methodologies

Skills & Requirements

Must-have

  • Product backlog management
  • User story creation
  • Scrum/Kanban methodologies
  • Operational needs analysis
  • Functional testing (UAT)

Nice-to-have

  • Contact center operations
  • CRM experience
  • Telephony tools
  • Continuous improvement mindset
  • Metrics knowledge

Key Requirements

  • Bachelors Degree
  • Legal authorization to work in the U.S.
  • 5+ years of experience as a Business Analyst or Product Owner
  • Experience with Contact Center Operations
  • Knowledge of metrics including AHT, SLA, and CSAT

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter