Service Operations Coordinator

57

Richmond, VA, US
Base: $54,800.00 – $82,740.00 depending on locatio...
100% onsite
2+ years customer service experience
Proficient in microsoft excel and word
Ability to multitask in fast-paced environment
This role supports the Service Business tendered repair process by booking orders in SAP and coordinating with customers and operations teams

Job Summary

  • This role supports the Service Business tendered repair process by booking orders in SAP and coordinating with customers and operations teams.
  • The position requires maintaining technician schedules, managing dispatch boards, and assisting supervisors with reporting and administrative tasks.
  • KONE offers a comprehensive benefits package including medical insurance, 401k matching, and opportunities for career growth in an innovative culture.

Matching Summary

This role supports the Service Business tendered repair process by booking orders in SAP and coordinating with customers and operations teams.

Salary

Base: $54,800.00 – $82,740.00 depending on location; Bonus: 5% Target Incentive; Benefits: Medical, Dental, Vision, 401k Match, PTO

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Proficient in Microsoft Excel and Word
  • Ability to multitask in fast-paced environment

Nice-to-have

  • Passion for quality and results
  • Commitment to promoting safety culture
  • Collaborative mindset across organization levels

Key Requirements

  • High School education or equivalent
  • 2+ years progressive customer service experience
  • Proficiency in MS Office tools

Work Rights

Not specified

Tailored Resume

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