Associate, Technical Field Engineer (Residential Troubleshooting)

VIEWQWEST PRIVATE LIMITED

Singapore
7-day rotational coverage including weekends and public holidays
Diagnose fibre broadband and wi-fi issues
Perform ont and router diagnostics
Conduct structured testing for service recovery
ViewQwest Private Limited is seeking an Associate Technical Field Engineer to diagnose and resolve residential broadband issues, focusing on customer service and technical proficiency. The role involves troubleshooting fibre, Wi-Fi, and networking problems at customer locations, requiring hands-on skills and effective communication

Job Summary

  • The role focuses on diagnosing and resolving residential fibre, broadband, and Wi-Fi issues to ensure full service recovery.
  • Engineers must perform structured testing and capture evidence to minimize repeat visits and maintain high service quality standards.
  • Candidates are expected to support sales activities by identifying opportunities to upsell products based on customer needs.

Matching Summary

Match Score: 85

ViewQwest Private Limited is seeking an Associate Technical Field Engineer to diagnose and resolve residential broadband issues, focusing on customer service and technical proficiency. The role involves troubleshooting fibre, Wi-Fi, and networking problems at customer locations, requiring hands-on skills and effective communication.

Skills & Requirements

Must-have

  • Diagnose fibre broadband and Wi-Fi issues
  • Perform ONT and router diagnostics
  • Conduct structured testing for service recovery
  • Identify signal loss and interference problems
  • Capture photo evidence and job notes

Nice-to-have

  • Professional home consultation skills
  • Customer-friendly communication approach
  • Upselling value-added services
  • Independent field work capability

Key Requirements

  • Diploma in Telecommunications, IT, Electronics, or Networking
  • 2–3 years experience in residential broadband troubleshooting
  • Valid Class 3 or motorcycle driving license
  • Willingness to travel island-wide

Work Rights

Not specified

Tailored Resume

Cover Letter