Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Job Summary
Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.
Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
Matching Summary
Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
Skills & Requirements
Must-have
production support
cryptocurrency business lines
Java and Python debugging
SQL and scripting
incident response
client communication
Nice-to-have
financial services experience
cryptocurrency platforms
global collaboration
blockchain technology knowledge
DevOps practices
Key Requirements
4+ years of experience in production support
Bachelor’s degree in Computer Science, IT, or Engineering
Experience with trading system internals or post-trade processing
Experience with incident response and root cause analysis