Team Lead

RAYTON SOLUTIONS PTE. LTD.

Singapore, Singapore
5 days onsite
Lead service desk engineers to meet slas
Provide l1 and l2 it support
Manage vip user support for 200 users
RAYTON SOLUTIONS PTE. LTD. is seeking a Team Lead to manage a Service Desk team, ensuring the delivery of IT services and support to approximately 200 VIP users at Changi Airport in Singapore. The role involves overseeing service quality, meeting SLAs, and fostering a positive team environment

Job Summary

  • The role involves leading a team of Service Desk engineers to ensure delivery of IT services meets established SLAs.
  • Candidates must provide dedicated L1 and L2 support for approximately 200 VIP users including after-hours availability.
  • The position requires strict adherence to ITIL processes and the ability to escalate company-wide incidents promptly.

Matching Summary

Match Score: 85

RAYTON SOLUTIONS PTE. LTD. is seeking a Team Lead to manage a Service Desk team, ensuring the delivery of IT services and support to approximately 200 VIP users at Changi Airport in Singapore. The role involves overseeing service quality, meeting SLAs, and fostering a positive team environment.

Skills & Requirements

Must-have

  • Lead Service Desk engineers to meet SLAs
  • Provide L1 and L2 IT support
  • Manage VIP user support for 200 users
  • Adhere to ITIL processes and frameworks
  • Monitor ESM tickets and appointment systems

Nice-to-have

  • Foster positive team environment
  • Share knowledge on desktop issues
  • Track and analyze frequent complaints
  • Suggest updates to IT playbook
  • Integrate industry best practices

Key Requirements

  • Experience in IT Service Desk management
  • Knowledge of ITIL frameworks
  • Ability to manage VIP user expectations

Work Rights

Not specified

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