Technical Customer Service Representative

Brennan

Lake Forest, United States
Base: $60,000 - $70,000 usd; bonus/equity: not spe...
On-site
Manage customer accounts
Process orders and quotations
Monitor open orders
Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information

Job Summary

  • Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information.
  • Process customer orders, quotations, and change requests accurately and efficiently in the NetSuite ERP system.
  • Support continuous improvement initiatives to enhance customer satisfaction and service efficiency.

Matching Summary

Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information.

Salary

Base: $60,000 - $70,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • manage customer accounts
  • process orders and quotations
  • monitor open orders
  • technical aptitude
  • problem-solving skills

Nice-to-have

  • continuous improvement initiatives
  • professional demeanor

Key Requirements

  • Associate degree in business related field; Bachelor’s degree preferred
  • 5+ years of customer service experience
  • Experience supporting OEM accounts
  • Proficiency with ERP systems and Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter