This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact
Job Summary
This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact.
We are looking for a Technical Support Representative to help increase troubleshooting capacity, reduce backlog duration, and improve time to resolution for customer impacting issues.
Fully remote work setup allowing you to work from anywhere and a stable and growing organization offering long term career opportunities.
Matching Summary
This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact.
Skills & Requirements
Must-have
Troubleshoot software issues
Respond to support requests
Remote access tools
Microsoft Windows environments
Customer focused attitude
Problem solving skills
Nice-to-have
Healthcare software support
SaaS product experience
Team oriented environment
Technical best practices
Key Requirements
Experience in technical or application support roles