Base: $122,800 - $184,200; bonus/equity: not speci...
Hybrid
Aws cloud
Ci/cd devops
Infrastructure as code (iac)
As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability
Job Summary
As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability.
Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.
This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).
Matching Summary
As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability.
Salary
Base: $122,800 - $184,200; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
AWS Cloud
CI/CD DevOps
Infrastructure as Code (IaC)
Contact Center technologies
Voice Bots/Conversational AI
production workloads in cloud infrastructure
Nice-to-have
large-scale application cloud re-imaging
cross-account code promotion best practices
cloud security best practices
Voice Bot frameworks, NLP engines
Key Requirements
4+ years software development or data engineering
2+ years operating production workloads
Proven experience with SDLC, Agile
Expertise in Contact Center technologies and Voice Bots
Cloud certifications required (AWS, Azure, or GCP)