It Support Specialist (field/regional)

Hendrick Automotive Group

McKinney, Texas, US
Hourly position; overtime may be required
Field-based with regular regional travel required.
2+ years it support experience
Hardware and software troubleshooting
Servicenow incident tracking
Hendrick Automotive Group is seeking an IT Support Specialist to provide both onsite and remote technical support for dealerships across a defined geographic region. The role involves troubleshooting technology systems, ensuring compliance with corporate standards, and fostering strong relationships with dealership teams

Job Summary

  • The IT Support Specialist serves as a key liaison between dealership teams and Corporate IT to ensure operational compliance and growth.
  • This field-based role requires regular travel across a defined geographic region including McKinney, Austin, Northern California, and Louisiana.
  • The position involves installing, maintaining, and repairing various IT hardware while managing computer room environments and coordinating technology projects.

Matching Summary

Match Score: 85

Hendrick Automotive Group is seeking an IT Support Specialist to provide both onsite and remote technical support for dealerships across a defined geographic region. The role involves troubleshooting technology systems, ensuring compliance with corporate standards, and fostering strong relationships with dealership teams.

Salary

Hourly position; overtime may be required

Skills & Requirements

Must-have

  • 2+ years IT support experience
  • Hardware and software troubleshooting
  • ServiceNow incident tracking
  • Onsite and remote technical support
  • Network and computer room management

Nice-to-have

  • Strong customer service skills
  • Ability to work independently
  • Excellent communication abilities
  • Vendor relationship management
  • User training and best practices

Key Requirements

  • 2+ years of IT support experience
  • CompTIA A+ certification preferred
  • Automotive dealership systems experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter