Quality Of Service Specialist

Payoneer

Bangalore, India
On-site
Kyc representative ticket handling
Audit analysis and feedback
Documentation accuracy and compliance
Evaluate KYC representatives' ticket handling through systematic review of customer interactions, documentation accuracy, and adherence to regulatory requirements

Job Summary

  • Evaluate KYC representatives' ticket handling through systematic review of customer interactions, documentation accuracy, and adherence to regulatory requirements.
  • Identify trends, patterns, and recurring issues in KYC service delivery through detailed audit analysis.
  • Provide constructive feedback to KYC representatives and their managers based on audit findings.

Matching Summary

Evaluate KYC representatives' ticket handling through systematic review of customer interactions, documentation accuracy, and adherence to regulatory requirements.

Skills & Requirements

Must-have

  • KYC representative ticket handling
  • audit analysis and feedback
  • documentation accuracy and compliance
  • MS Office proficiency
  • excellent English communication

Nice-to-have

  • organized and methodical approach
  • constructive feedback delivery
  • thrive in an independent setup
  • additional languages

Key Requirements

  • Solid experience in KYC
  • 1 year+ in current position
  • High Quality in handling

Work Rights

Not specified

Tailored Resume

Cover Letter