Help Desk Associate

United Consumer Financial Services Compa

Westlake, OH, United States
**
Respond to incoming support requests via phone or email
Diagnose basic technical issues on desktops and laptops
Document all support interactions in the ticketing system
** United Consumer Financial Services Company is seeking a Help Desk Associate to provide first-level technical support to end-users in Westlake, OH. The ideal candidate will possess basic IT skills, strong customer service abilities, and a willingness to learn in a fast-paced environment. **

Job Summary

  • The Help Desk Associate provides first-level technical support to end-users ensuring timely resolution of hardware, software, and network issues.
  • This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.
  • Candidates will be part of Marmon Holdings, a global industrial organization backed by Berkshire Hathaway, fostering a culture where everyone's empowered to be their best.

Matching Summary

Match Score: 75

** United Consumer Financial Services Company is seeking a Help Desk Associate to provide first-level technical support to end-users in Westlake, OH. The ideal candidate will possess basic IT skills, strong customer service abilities, and a willingness to learn in a fast-paced environment. **

Skills & Requirements

Must-have

  • Respond to incoming support requests via phone or email
  • Diagnose basic technical issues on desktops and laptops
  • Document all support interactions in the ticketing system

Nice-to-have

  • Strong problem-solving and communication skills
  • Eagerness to learn and grow in the IT field
  • Customer-focused attitude with patience and professionalism

Key Requirements

  • High school diploma or equivalent
  • Associate degree or IT certifications (CompTIA A+, Network+) preferred
  • 1-3 years of IT support or related experience

Work Rights

Not specified

Tailored Resume

Cover Letter