Manager Customer Service

Thermo Fisher Scientific UK

Bangalore, India
10+ years managing customer service teams
Order management and master data processes
Kpi tracking and customer allegiance score
The role involves driving customer experience and delivering operational efficiency within the Global Business Services department

Job Summary

  • The role involves driving customer experience and delivering operational efficiency within the Global Business Services department.
  • Candidates will be responsible for motivating a team in Bangalore to achieve high engagement levels and meet mutually agreed goals.
  • The position requires participating as a senior leader to develop operating plans and execute tactical initiatives including process improvement.

Matching Summary

The role involves driving customer experience and delivering operational efficiency within the Global Business Services department.

Skills & Requirements

Must-have

  • 10+ years managing customer service teams
  • Order management and master data processes
  • KPI tracking and customer allegiance score
  • Budget management and SLA oversight
  • Stakeholder management and cross-functional collaboration

Nice-to-have

  • Fluency in European languages
  • Experience with commercial and accounting areas
  • Process improvement and automation initiatives
  • Strong coaching and mentorship skills
  • Strategic planning for regional integration

Key Requirements

  • Bachelor's degree required
  • 10+ years of people management experience
  • Fluent English language skills
  • Experience managing operational budgets

Work Rights

Not specified

Tailored Resume

Cover Letter