The Customer Success Manager acts as the primary liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products
Job Summary
The Customer Success Manager acts as the primary liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Responsibilities include developing success plans that outline critical success factors, metrics, and recommendations while prioritizing the resolution of raised customer concerns.
The role requires collaborating with Sales, Services, and Product Management teams to demonstrate support value and identify opportunities for expanded business.
Matching Summary
The Customer Success Manager acts as the primary liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Executive level relationship building
Nice-to-have
Project management experience with Workday HCM
Workday Payroll or Financials expertise
SaaS environment complex software experience
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Key Requirements
Bachelor degree in Business or Technical field preferred