This strategic role involves partnering with sales teams and customers across the SOLA region to design next-generation Customer Experience solutions powered by AI
Job Summary
This strategic role involves partnering with sales teams and customers across the SOLA region to design next-generation Customer Experience solutions powered by AI.
The position requires leading consultative discovery sessions to identify business outcomes and articulate AI use cases that drive ROI and operational efficiency.
Genesys offers the independence to make a larger impact on the company while employing over 6,000 people globally who embrace empathy and collaboration.
Matching Summary
This strategic role involves partnering with sales teams and customers across the SOLA region to design next-generation Customer Experience solutions powered by AI.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Pre-sales or solutions consulting experience
Strong understanding of CX and CCaaS
Experience positioning AI capabilities in CX
Solid knowledge of cloud architectures and APIs
Ability to translate technology into business value
Nice-to-have
Intermediate to advanced English proficiency
Experience in South Latin America markets
Strong communication and storytelling skills
Experience engaging with C-level stakeholders
Collaboration with partners for innovation
Key Requirements
Proven experience in pre-sales or solution architecture
Strong understanding of customer journey orchestration
Experience working with GenAI, bots, and agent assist
Solid knowledge of integrations and cloud ecosystems