As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and financial health checks to identify customer needs.
The role involves working in a multi-channel branch environment, assisting customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Ability to work in a busy retail environment
Knowledge of banking products and services
Nice-to-have
Interest in financial wellbeing
Integrity and customer-centric approach
Experience in multi-channel branch environment
Ability to educate customers on digital banking
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability to work full time Monday to Friday 8:35am to 5:00pm
Ability to work in a commercial retail environment