Provider Services - Inquiries Supervisor

The Cigna Group

Multiple Locations
Fully remote
Team performance management
Provider services kpis monitoring
Manage remote/virtual teams
Support the Provider Relations Lead in managing a team of provider service agents based in Europe and Philippines, a mix of Cigna employees and BPO employees

Job Summary

  • Support the Provider Relations Lead in managing a team of provider service agents based in Europe and Philippines, a mix of Cigna employees and BPO employees.
  • Your role includes team performance management, BPO performance management, monitoring Provider Services KPIs, and organizing call schedules for 24/7 coverage.
  • Lead the team in a fast-paced changing environment, promoting a culture of continuous improvement and proactive escalation of risks.

Matching Summary

Support the Provider Relations Lead in managing a team of provider service agents based in Europe and Philippines, a mix of Cigna employees and BPO employees.

Skills & Requirements

Must-have

  • Team performance management
  • Provider Services KPIs monitoring
  • Manage remote/virtual teams
  • Proficient at Excel and Microsoft Office
  • Call management tools experience

Nice-to-have

  • Growth mindset
  • Positive attitude towards change
  • Continuous improvement culture
  • Data-driven assessments and decisions

Key Requirements

  • Minimum 1 year experience as people manager
  • Operational front desk experience
  • Contact Center experience highly valued
  • CRM tool experience (e.g. Salesforce)
  • Planning tool experience
  • Tech-savvy

Work Rights

Not specified

Tailored Resume

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