Premium Support Engineer (singapore)

Replit

Remote
Competitive salary & equity; 401(k) program with a...
**
3+ years in technical support
Experience with javascript or python
Strong debugging skills
** Replit is seeking a Premium Support Engineer to provide expert technical support to high-value customers, ensuring timely resolutions to complex issues. The role requires strong debugging skills, excellent communication abilities, and a proactive mindset to adapt to evolving customer needs in an AI-driven environment. **

Job Summary

  • Replit is the agentic software creation platform enabling anyone to build applications using natural language.
  • The role involves providing swift, high-priority support to premium customers while diagnosing and resolving complex technical issues.
  • Benefits include competitive salary, equity, a 401(k) program with a 4% match, and flexible time off.

Matching Summary

Match Score: 75

** Replit is seeking a Premium Support Engineer to provide expert technical support to high-value customers, ensuring timely resolutions to complex issues. The role requires strong debugging skills, excellent communication abilities, and a proactive mindset to adapt to evolving customer needs in an AI-driven environment. **

Salary

Competitive Salary & Equity; 401(k) Program with a 4% match; Health, Dental, Vision, Life Insurance, Paid Parental Leave

Skills & Requirements

Must-have

  • 3+ years in technical support
  • Experience with JavaScript or Python
  • Strong debugging skills
  • Zendesk or Linear experience
  • Enterprise customer support

Nice-to-have

  • Recent Replit user experience
  • Familiarity with AI tools like Claude
  • IDE and terminal experience
  • Mentoring other engineers
  • Proactive ownership mindset

Key Requirements

  • 3+ years technical support experience
  • Rapid-response support to enterprise customers
  • Strong written and verbal communication

Work Rights

Not specified

Tailored Resume

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