Premium Support Engineer (weekend Shift)

Replit

New York, NY, US
Competitive salary & equity; 401(k) program with 4...
Remote
3+ years technical support experience
Javascript or python debugging skills
Zendesk linear slack familiarity
Replit is seeking a Premium Support Engineer to serve as the front line for high-value customers delivering fast and expert technical support

Job Summary

  • Replit is seeking a Premium Support Engineer to serve as the front line for high-value customers delivering fast and expert technical support.
  • The role requires diagnosing complex technical issues across the platform while managing critical incidents and maintaining strict SLAs.
  • Employees receive competitive salary, equity, comprehensive health benefits, and flexible time off in a hybrid NYC office environment.

Matching Summary

Replit is seeking a Premium Support Engineer to serve as the front line for high-value customers delivering fast and expert technical support.

Salary

Competitive Salary & Equity; 401(k) Program with 4% match; Health, Dental, Vision, Life Insurance, Paid Parental Leave

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • JavaScript or Python debugging skills
  • Zendesk Linear Slack familiarity
  • Enterprise customer support experience

Nice-to-have

  • Recent Replit platform usage
  • Experience with AI tools like Claude
  • IDE and terminal proficiency
  • Mentorship and onboarding experience

Key Requirements

  • 3+ years in technical support or systems engineering
  • Strong debugging skills with JavaScript or Python
  • Ability to work Saturday through Wednesday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter