Lead Order Support Specialist - Finnish Speaking

Thermo Fisher Scientific UK

Budapest, Hungary
Onsite
Fluency in english and finnish language
3-5 years customer service experience
Experience with erp systems preferred
Thermo Fisher Scientific is seeking a Lead Order Support Specialist who speaks Finnish and has a background in customer service to join their Shared Service Center in Budapest. The role involves managing customer inquiries, order entry, and providing exceptional support to both internal and external stakeholders, with a focus on driving customer loyalty and operational efficiency

Job Summary

  • The role is based at the new Shared Service Center in Budapest supporting customers throughout the lifecycle including order entry and management.
  • Candidates must demonstrate high integrity, attention to detail, and the ability to resolve complex customer requirements while adhering to company policies.
  • Thermo Fisher Scientific serves as the world leader in serving science with a mission to enable customers to make the world healthier, cleaner, and safer.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Lead Order Support Specialist who speaks Finnish and has a background in customer service to join their Shared Service Center in Budapest. The role involves managing customer inquiries, order entry, and providing exceptional support to both internal and external stakeholders, with a focus on driving customer loyalty and operational efficiency.

Skills & Requirements

Must-have

  • Fluency in English and Finnish language
  • 3-5 years customer service experience
  • Experience with ERP systems preferred
  • High school diploma or government award
  • Strong problem-solving and multitasking skills

Nice-to-have

  • Bachelor's degree preferred
  • Additional European language skills
  • Proactive solution-focused mindset
  • Ability to lead team meetings
  • Experience in multinational office environment

Key Requirements

  • Minimum 3-5 years customer service experience
  • Fluency in English and Finnish required
  • High school diploma or Government Body award
  • Competent Microsoft Office user
  • Experience with ERP systems preferred

Work Rights

Not specified

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